AUGUST QUALITY FLOORING SPECIALIST

VALUES

“We treat our customers and partners the way we would like to be treated.”

› Give customers a good, fair deal and enough attention. You need time in order to achieve great customer

relationships.

› Always find ways to make it easier to do business with us.

› Never prioritize short term profits at the expense of quality service and/or enduring relationships.

› Do not allow profitability to get in the way of doing what is right for the customer.

› Be in contact regularly with your customers. If they are talking to you, they can’t be talking to a competitor.

› Courtesy is never out of place. Don’t forget to say thank you.

“We strive to be competitive by being economical without needing to sacrifice the quality of our products and services through high efficiency and coordinated clock-work operations.

› “Kill bureaucracy.

› Operations should be fast and straightforward.

› Focus on your task at hand. There is other time for social networking.

› Respect and value each other’s time.

› This is our business and we should know it best.